Airport Customer Services Professional Classroom Based

The Airport Passenger Service Course provides the knowledge and insight into the role. Airport Ground Handlers and World Class Airlines are looking for the best candidates to employ. Within the aviation industry, candidates are expected to have professional knowledge and proficiency to work for the best companies in the world. This Airport Passenger Services course not only gives you the insight into this intended career path, but also assist you during the recruitment process when apply for employment within the industry.

Certificate of completion

Digital certificate - Included

The skills learnt are universal and recognised worldwide regardless so, this course is an initial start and allows you to decide what career path you wish to pursue.

YOU WILL GAIN THE FOLLOWING PROFICIENCIES AND COMPETENCES OF...

Customer/Passenger Services:

Day 1

1.Knowledge of the airport environment

• Operational areas in the airport environment
• Type of passenger airlines
• IATA Airline Coding and Decoding
• Type of aircrafts
• IATA Airline Geography
• Encoding and Decoding Airline Carriers Codes
• Encoding and Decoding City/Airport Codes

Day 2

2.Passenger Service Agent

• Passenger Service Agent Roles and Responsibilities
• Airport Check in Methods
• Travel Documentation
• Electronic tickets
• Dangerous Good Regulations
• Security Procedures for Baggage
• Airline Baggage Policy
• Airline Baggage Tags Information
• Boarding Card Procedures
• Airline Terminology
• Personnel Lines of Communication
• Passenger Special Request Codes
• Baggage Allowance Coding and much more………

*Schedule is subject to change, however all content covered

Day 3*

3.Aviation Industry Assessments

• Opportunities to employment as a Customer/Passenger Service Agent
• Type of Industry Employers leading to a career in Customer/Passenger Services
• Aviation assessments during the recruitment process

4. Practical training on a Airport Check in Departure Control System (Amadeus Altea DCS)

• Amadeus Worldwide Airlines using Airport Departure Control System
• You will receive your personal login details to complete the training and an introduction to the system and some practical training.

This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of the Altea DCS system with a solid career path within Aviation.

After you initial introduction training you are able to gain hands-on practice on the following:

• Passenger identification
• Single passenger check in
• Multi passenger check in
• Advanced Check-In Options
• Cancel check in
• Allocated seating
• Modify Seating
• Seating maps
• Customer product record
• Customer Links and History
• Reservations Applications
• Special Service Requests
• Frequent Travel Information
• Customer enquiries
• Customer Links and History
• Infant passengers
• E-tickets and updates

* Day 3 you are required to bring your laptop to prepare you for the DCS Training.

*All candidates Mock Career Interview - TBC at later date

*Refreshments available throughout your training

* Course Materials & Stationery included

Venue - London... either location*

Burford Road Stratford, London, E152ST

* Location will be confirmed near training date

On Completion...

Once you have completed your course, you will receive two Certificates:

1- Your 'Certificate of Achievement' in Airport Customer Passenger Services

2 - A Worldwide recognised Certificate - Amadeus Airport Departure Control Systems - Altea DCS

3 - A 'Unitised' Certificate

Demonstrating to employers your knowledge and skills attained ready for employment within the industry.

Please note: You will also receive a 75 page 'Air Travel Appendix' inclusive of:

• Airline coding and decoding
• Three letter codes coding and decoding
• Aircraft codes
• Country state codes
• Baggage allowance codes
• Abbreviations and Definitions used in the airline industry
• 45 Page Booklet - Applying for a Job in Aviation.

Our courses are are the requirements of the industry and to meet the needs for well established airlines to ensure proficiency and high levels of competence at the start of your career. You will be able to gain employment with the technical knowledge and skills learnt on this course and gain a foothold within the industry of your choice.

After care support...

At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.

Anybody wishing to enter a career field as a Airport Passenger Service Agent. This course will give candidates the key competence and skill-set the industry is looking for.

There are no requirements for this course.

The Airport Passenger Service Course can provide candidates with a wealth of career options in the following areas:

• Airport Passenger Service Agent
• Airport Customer Service Agent
• Airport Ticket Desk agent for established airlines

Currently there are no Q&As for this course. Be the first to ask a question.